Are you passionate about enhancing guest satisfaction and going beyond service expectations? Do you thrive in a dynamic, fast-paced environment and enjoy leading a team to deliver exceptional and heartfelt hospitality? If so, we'd love to meet you.

We are looking for a dedicated and service-driven Guest Services Assistant Manager to support the daily operations of our Front Office team. This role is perfect for someone with a strong foundation in hospitality, an eye for detail, and a deep desire to deliver colourful, memorable experiences that exceed guest expectations.

Your mission: Support the Guest Services Manager in leading with heart, elevating guest satisfaction, and inspiring the team to create meaningful, sincere connections at every touchpoint.

Key Responsibilities (not limited to):

• Assist in overseeing front office operations, ensuring seamless daily execution.
• Anticipate guest needs and respond with timely, thoughtful solutions that go beyond expectations.
• Support and motivate the front office team - from coaching and assigning duties to maintaining performance standards and SOP compliance.
• Collaborate with departments to curate memorable guest experiences based on occupancy forecasts.
• Handle guest feedback and resolve operational issues with professionalism and a strong sense of ownership.
• Champion a culture of warmth, passion, and genuine hospitality.

Requirements:

• At least 2 years of experience in a similar role within the hotel industry.
• Strong leadership, interpersonal, and communication skills.
• Able to work independently under pressure and think on your feet.
• Proactive, energetic, and passionate about hospitality and guest engagement.
• Familiarity with OPERA PMS is an advantage.

Additional Details:

• Shift-based position across a 5-day work week.
• Excellent communication and guest service skills are essential.
• We're looking for someone who is outgoing, dependable, and eager to bring fresh ideas to the table.