We're looking for a dynamic individual to join our team. Do you have what it takes?

Are you:
• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

SCOPE OVERVIEW
• Supports CCM or Head in the day-to-day functional supervision of team members and operational needs including attending to multi touch-points services to address customers' concerns in a customer centric manner.
• Responsible to deliver consistent experience across call center, face to face and/or email interactions in accordance with the company's service standards and quality objective.
• Handle customers' enquiries, requests, complaints and feedback across General and Life Business.
• Manage team resources as required to support customer demands.
• Support the manager in directly handling escalated customer issues by team members
• Any ad-hoc duties as advised by supervisor

REQUIREMENTS
• Diploma/Degree in related fields
• Minimum 1 year of relevant customer service experience in call centre experience.
• Possess good verbal and written English language communication skills.
• Candidates with insurance certificates would be preferred.