Job Title: Export Customer Service Officer - Airfreight

Location: Changi Airfreight Centre

Salary: $4000-4500 per month Employment Type: Full-Time / Permanent

Job Responsibilities:

• Handle and coordinate all export airfreight shipments, ensuring timely bookings, documentation, and cargo readiness.

• Liaise with customers, airlines, freight forwarders, and overseas agents on shipment schedules and requirements.

• Prepare and process export documentation including AWB, export permits, invoices, and packing lists.

• Monitor and track shipments to ensure smooth operations and resolve any delays or issues.

• Ensure compliance with all regulatory requirements and company policies.

• Provide regular shipment status updates to customers and attend to enquiries promptly.

• Coordinate closely with internal departments such as warehouse and operations teams to ensure service excellence.

• Prepare export documentation including AWB draft

Job Requirements:

• Minimum GCE 'O' Level / Nitec / Higher Nitec in Business, Logistics, or related field.

• At least 1 year of relevant experience in airfreight export operations or freight forwarding.

• Familiar with export procedures, documentation, and Incoterms.

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Good communication, coordination, and problem-solving skills.

• Able to work in a fast-paced environment and meet deadlines.

• Knowledge of systems such as Tradenet or Cargowise is a plus.