Job Description

• Industry/ Organization Type: International Freight Forwarder
• Position Title: Customer Service Executive
• Working Location: East - Tai Seng (Walking distance to the company from MRT)
• Working Hours: 5 days (Mon-Fri: (9.00 AM-6.00 PM)
• Salary Package: Up to SGD 3000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Manage and handle customer inquiries
• Provide timely and accurate information to customers regarding shipping schedules, booking confirmations, and shipment tracking
• Resolve any issues related to freight forwarding services, including documentation, customs clearance, and transportation
• Coordinate with logistics and operations departments to ensure that all customer demands are met efficiently
• Maintain detailed records of customer interactions and transactions, recording inquiries, complaints, comments, and actions taken
• Follow up on customer interactions and ensure all outstanding queries are resolved
• Assist with the preparation of documentation related to international shipments
• Contribute to improving customer support by actively responding to queries and handling complaints.

APPLY NOW!!!

• Min. O level
• Min. 1 year of working experience in customer service, ideally within the freight forwarding or logistics industry

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #73955 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694