Location: East
Position: Customer Service Specialist/Team Leader (Japanese speaking) - CK

Key Responsibilities:
➤Lead the team and each team member to meet KPI and achieve the team goal
➤Perform Collection and improve AR performance of APAC customers
➤Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer ➤AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
➤Following up with customer for payment via phone calls
➤Assisting customer in resolving billing related issues
➤Perform administrative tasks related to credit and collection

Requirements:
➤Minimum 3-5 years of experience of Team KPIs managements and stakeholder communication
➤Ability to interact with customers via email / phone to achieve work responsibility
➤Ability to use internal systems for transaction and Excel
➤Problem solving skills
➤Basic English for internal communication
➤Proficiency in Japanese comprehension (Business level) to liaise with Japanese speaking customers in Japan

Interested applicants please send your resume to Calista@pasona.com.sg with email subject header "Customer Service Specialist / Team Leader (Japanese speaking) - CK" Job ID: 19385.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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