Working location: Orchard

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Be the first point of contact for customer enquiries
• Provide prompt, friendly, and professional assistance
• Handle inbound calls, emails, or live chats with confidence
• Record and track customer interactions and solutions
• Resolve issues effectively or escalate where needed
• Work with internal teams to follow up on service cases
• Gain product knowledge and system training
• Maintain high satisfaction scores through quality service
• Learn communication and problem-solving skills on the job
• Make a difference in every customer interaction

JOB REQUIREMENTS

• Minimum Diploma and above
• Ability to handle high-volume customer interactions and remain calm under pressure
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278