Job Summary:

We are seeking a motivated and customer-focused Customer Service Executive (After-Sales) to join our team. This role involves handling post-sales inquiries and support, maintaining customer satisfaction, and contributing to the overall service quality. The ideal candidate has a background in general insurance products and experience in customer-facing roles such as telemarketing or inbound/outbound customer service.

Key Responsibilities:

• Manage after-sales service requests from customers via email and phone, including inquiries from insurance partners.
• Follow up on No Claim Discount (NCD) matters and assist in renewal processes.
• Ensure a high renewal closing rate by providing excellent customer service and proactive follow-up.
• Handle customer feedback and complaints efficiently, aiming for first-contact resolution.
• Maintain accurate records of all communications and transactions with customers.
• Collaborate with team members to meet service KPIs and improve customer experience.
• Provide product knowledge and assistance related to general insurance offerings.

Requirements:

• Knowledge of general insurance products is required.
• Previous experience in telemarketing, inbound/outbound calls, or customer service is a strong advantage.
• Ability to communicate clearly and professionally in both written and verbal formats.
• Strong problem-solving skills and attention to detail.
• Positive attitude, goal-oriented, and self-motivated.
• Capable of working independently and as part of a collaborative team.

Benefits:

• Be part of a rapidly growing company.
• Work with a high-achieving and enjoyable team.
• 5-day work week.
• Performance bonus.
• Annual leave starting at 14 days.
• Attendance allowance.
• Meals provided.