Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

• Ensure smooth check-in and check-out processes, making every guest's arrival and departure seamless.
• Provide a warm and professional welcome, registering guests and issuing room keys with efficiency and care.
• Engage with guests, attentively handling inquiries and ensuring their stay is enjoyable.
• Manage cashiering duties accurately and efficiently.
• Maintain organized records, reports, and filing systems to uphold hotel standards.
• Handle guest reservations using the Opera system, ensuring a seamless booking experience.
• Share valuable insights on hotel amenities, services, and local attractions.
• Anticipate guest needs, proactively addressing concerns and building strong rapport.
• Uphold safety, security, and loss control measures at the front desk and back office.

What We're Looking For:

• A people-oriented individual with a passion for exceptional customer service.
• Strong communication skills (both written and verbal) to engage effectively with guests and colleagues.
• Familiarity with OPERA software is a plus!
• Ability to work rotating shifts, including public holidays and weekends.

Join us and become part of a team that takes pride in delivering outstanding hospitality experiences. If you love engaging with people and creating a welcoming atmosphere, we'd love to hear from you!