Customer Service Coordinator - 9028
THE SUPREME HR ADVISORY PTE. LTD.
a month ago
Posted datea month ago
N/A
Minimum levelN/A
Customer Service Officer
Key Responsibilities:
Requirements:
WhatsApp: +65 9837 8400
Lim Jun Yao Reg No.: R1989028
The Supreme HR Advisory Pte Ltd EA No.: 14C7279
- 5 days work week
- Mon to Fri, 8.45am to 5.30pm
- Rotating Saturday shifts once a month from 9am to 1pm
- Potong Pasir MRT / Mattar MRT
- $ 2800 - $ 3000
- Electrical Home Appliances Industry
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person, delivering accurate information and effective solutions.
- Address customer complaints and concerns with empathy, professionalism, and attention to detail.
- Guide and assist customers in understanding and navigating our products and services.
- Process service orders, returns, invoices and exchanges in an accurate and timely manner.
- Maintain up-to-date knowledge of company products, services and policies to ensure effective problem-solving.
- Follow up on customer issues to ensure timely resolution and customer satisfaction.
- Record customer details, comments and complaints accurately in our SAP system.
- Collaborate with other departments (e.g., technical support, spare parts team) to resolve complex customer issues.
- Coordinate with service partners to schedule servicing appointments.
- Closely coordinate with the service partner to ensure the entire service process is resolved.
- Provide face-to-face customer support when needed.
Requirements:
- Minimum of a Diploma or Degree, or equivalent experience.
- At least two years of experience in a similar customer service role.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Experience with SAP is preferred.
WhatsApp: +65 9837 8400
Lim Jun Yao Reg No.: R1989028
The Supreme HR Advisory Pte Ltd EA No.: 14C7279
JOB SUMMARY
Customer Service Coordinator - 9028
THE SUPREME HR ADVISORY PTE. LTD.
Singapore
a month ago
N/A
Full-time
Customer Service Coordinator - 9028