• Customer Service Officer (Japanese Speaking)
• Company: Logistics Organization
• Location: Pasir Ris (Nearest MRT)
• AWS + Variable Bonus

Job Purpose:

Ensure smooth coordination of shipments and excellent customer service provide to customers.

Job Description:

• Provide sales support to Sales & Customer Services Department
• Preparing of quotation to customers, follow-up on sales enquiries
• Taking and placing of bookings
• Telemarketing to promote company's services
• Coordinate all import & export shipments with overseas and local agents (in Japanese)
• Preparing of billing to customers
• Liaise with Carriers/Shipping Line, Co-loaders for attractive rates
• Liaise with internal and external customers
• Ensuring all data manifest are accurate for all shipments
• Outdoor coordination with Japanese customers when required
• Comply and meet the requirements of ISO 9001, ISO 45001, and ISO 22301 for Integrated Management System
• Ensure achieve IMS Policy and IMS objectives
• Other administrative and ad-hoc duties

Job Requirements:

• At least 'O' levels with 1-2 year's relevant experience
• Able to write and speak fluent Japanese as communication in Japanese is necessary while dealing with Japanese clients.
• Proficient in MS Office, especially Excel
• Excellent interpersonal, communication and presentation skills
• Able to perform in fast-paced environment and meet deadlines
• Possess good analytical skills and team player
• Experience in Ocean and Air freight preferred.

Interested applicants please apply directly for further shortlisting review.

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