Are you passionate about providing colourful guest experiences? Do you thrive in a dynamic environment and enjoy leading a team to deliver exceptional service? If so, we'd love to meet you.

We are looking for a dedicated and experienced Guest Services Manager to take full ownership of our front office operations. This role is ideal for someone with relevant hospitality experience, a keen eye for detail, and a flair for creativity. Your mission: to lead with heart, elevate guest satisfaction, and inspire your team to deliver real, genuine service at every touchpoint.

Key responsibilities not limited to:

• Collaborate with other departments based on occupancy forecasts to curate memorable guest experiences.
• Respond to guest feedback and operational issues with professionalism, ownership, and timely resolutions.
• Supervise, coach, and motivate the front office team - from staffing and assigning tasks to conducting performance reviews and ensuring SOP compliance.
• Foster a culture of sincerity, passion, and hospitality within the team.

Requirement

• Minimum 3 years of experience in a similar role within the hotel industry.
• Strong leadership and interpersonal skills with the ability to work independently under pressure.
• A proactive, dynamic, and passionate individual who enjoys solving problems and leading a team.
• Familiarity with OPERA PMS is a plus.

Additional Details:

• This is a shift-based position across a 5-day work week.
• Excellent communication and guest service skills are essential.
• We're seeking someone outgoing, hardworking, and eager to bring fresh ideas to the table.