Guest Services Executive
PARK REGIS INVESTMENTS PTE. LTD.
14 hours ago
Posted date14 hours ago
N/A
Minimum levelN/A
- Perform all Front desk-related duties, including, but not limited to, check-in, check-out, currency exchange, credit checks, guest folio checks, guest profile maintenance, and room allocation, following Perform all concierge-related duties, including, but not limited to, making insightful sightseeing and dining reservations, booking tickets, assisting with transportation requests, luggage assistance, and any other requests that are legally and morally proper following departmental standards.
- Perform all Telephone duties, including but not limited to answering phone enquiries, monitoring internal job requests, ensuring wake-up call requests are promptly acted upon, handling emergency communications within the hotel, and any other tasks that follow department standards.
- Ensure the strategic deployment of manning - performing lobby duties, coordinating meal breaks, etc.
- Make daily courtesy calls to in-house VIP guests to ensure their stay is pleasant and or resolve if there is any issue.
- Coordinate with the Housekeeping Department on the room turnover and monitor bedding arrangements and room situations.
- Inspect Showrooms and VIP arrival rooms.
- Check that the registration cards/ profiles have been updated and ensure they are completed.
- Check cashier closure and verify the float count.
- Manage and promote up-selling (Rooms and F&B) daily.
- Assess and recommend improvements to the work processes.
- Manage and control printing and stationery consumption to reduce wastage.
- Requisite collaterals and stationery.
- And such other tasks and responsibilities as may reasonably be required for the needs of the business and to fulfil your role.
JOB SUMMARY
Guest Services Executive
PARK REGIS INVESTMENTS PTE. LTD.
Singapore
14 hours ago
N/A
Full-time
Guest Services Executive