• Assist customers with placing and modifying store or grocery orders via phone, email, or WhatsApp.
• Respond quickly to customer inquiries and feedback regarding product availability, pricing, and promotions.
• Proactively cross-sell and upsell products when relevant and appropriate.
• Provide accurate updates on order status, delivery schedules, and returns due to order cancellations, incorrect items, or duplicate orders on the same day.
• Work closely with the logistics and inventory teams to ensure correct order fulfillment and smooth delivery routing.
• Effectively communicate with delivery personnel to ensure seamless delivery service transitions.
• Maintain a friendly and positive attitude in all customer interactions.
• Stay informed on product availability, stock-outs, promotions, and store policies.
• Generate invoices for orders and purchase orders, and update customers on payment status and policies for tracking and record-keeping based on payment methods and credit terms for close monitoring.
• For Cash on Delivery (COD) or credit term orders, collaborate with the Accounts Receivables (AR) team to ensure timely follow-up and close monitoring by the relevant key account personnel.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers

Wecruit Pte Ltd

EA License No: 20C0270