About Us

Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. The platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending landscape. Since its inception, Lendela has facilitated over 400,000 loan applications alongside more than 100 lending partners. In 2023, Lendela successfully raised US$5 million in an oversubscribed Series A to scale its unique model across Asia Pacific. The company's backers include Singlife co-founder Walter de Oude's Chocolate Ventures as well as prominent Singapore-based VC firm Cocoon Capital. Lendela currently serves customers in Singapore, Hong Kong, and Australia.

Why join us?

Your growth is our success: We believe that when you get to achieve your potential, consumers, investors, and the team all win. This is why we're as invested in the company's success as we are in yours, and joining us means that you'll be working alongside people who genuinely want you to be the best you can be.

We're in an industry with massive growth potential and huge challenges to solve: The global lending industry is vibrant, varied, and ripe for exponential growth - and we're riding it hard. We have a significant advantage in APAC and are well-placed to solve the problems in the industry today. Joining us means that you'll be at the forefront of this transformation.

We're global and diverse: We operate across four exciting markets and are home to dozens of subject matter experts who honed their expertise in some of the world's most recognisable companies. This means that you'll get to work with diverse teams, expose yourself to game-changing ideas, and grapple with challenging problems every day.

We're driven by what works: We're guided by data in whatever we do, and we measure the results of every decision we make to ensure we're constantly optimising for our business objectives. Joining us means you'll get to embrace this data-driven way of working alongside true champions of it, aligning your growth with the outcomes you achieve.

Job Overview

We're looking for a dynamic and ambitious Customer Success Specialist to join our HQ in Singapore. The successful candidate is a go-getter with a can-do attitude and a desire to constantly do better. They will have the opportunity to work with the senior leadership team to build the business together.

As a Customer Success Specialist, you will take full control of the customer experience (CX) at Lendela and get to drive our CX goals, define and own customer success, and help the business develop meaningful relationships with our users. You will also be given the opportunity to learn about our different markets in your day-to-day, and have the chance to work with regional colleagues on projects that extend beyond the Singapore market.

The successful candidate will also come with an understanding and prior exposure to CX and its core tenets, and bring fresh ideas for how our CX can be optimised.

Responsibilities

• To act as the customers' main point of contact to ensure that their loan application, queries, expectations or issues are dealt with appropriately
• To liaise between customers and partners, to ensure optimal matchmaking between the two
• To execute and achieve sales target, to help as many customers as possible get the best personal loan
• To build & maintain good customer relations by consistently communicating via calls and chat, and by following up with after sales service
• To create and update activity reports

Qualifications

• A minimum of one year of experience in customer success or customer-facing sales
• Experience in both a CS and customer-facing sales role is a plus
• Outstanding negotiation skills with the ability to handle challenges
• Familiar with, or keen to work in a fast-paced start-up environment
• Patience, persistence and persuasiveness
• Excellent communication skills
• Chinese-speaking candidates will be prioritised at this moment

What We Offer

• Opportunity to grow with an experienced and ambitious fintech startup team
• Dynamic and global colleagues
• Direct influence on shaping and improving the company's processes and product
• Salary in range SGD 2,800 - 3,000
• Attractive sales incentives