Customer Service Specialist (Aesthetics & Beauty Industry)
Job post no longer accepts applications
IVI AESTHETIC PTE. LTD.
a month ago
Posted datea month ago
N/A
Minimum levelN/A
Key Responsibilities:
Job Specification:
- Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.
- Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.
- Assist customers in scheduling appointments, making changes to appointments, and providing reminders.
- Collaborate with the operation team to ensure customer queries are addressed.
- Maintain patient confidentiality and adhere to data protection regulations.
- Keep records of customer interactions, process customer accounts, and file documents.
- Calling of leads to book appointment and ensure appointment is turned up.
Job Specification:
- 5 working days week; 10AM -7PM
- 1 x Weekend off + 1 x Weekday off
- Proven customer support experience or experience in beauty services industry.
- Strong messaging and phone handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
JOB SUMMARY
Customer Service Specialist (Aesthetics & Beauty Industry)
IVI AESTHETIC PTE. LTD.
Singapore
a month ago
N/A
Full-time
Job post no longer accepts applications
Customer Service Specialist (Aesthetics & Beauty Industry)
Job post no longer accepts applications