• Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Provide operating guidance, training and troubleshooting documents to internal and external parties.
• Ensure the delivery of support in accordance to project's SLA (Service Level Agreement)
• Gathering of logs/information requested from L2 and L3 for ticket resolution
• Assist in generation of various reports and other admin work
• To be able to attend to user on-site when required.

Requirements:

• Diploma in Computer Science / Engineering/ Information Technology or equivalent
• Preferably of 1 year of working experience as helpdesk agent, experienced in fronting customers
• General knowledge of Windows10, Printers, Network with prior experience in applications support, Usage of prior ITSM like ManagedEngine and ServiceNow is a plus
• Entry level vacancies are available
• 5 days work week from 0800 to 1730

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446