IT Support Engineer
WE-PLUS PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
Responsibilities
Qualifications
Mandatory Skills
Plus to Have
Working Arrangement
Team Orientation
- Provide technical support and troubleshooting for CCTV systems.
- Provide software application support to hardware systems.
- Assist customers with installation, configuration, and maintenance of CCTV equipment.
- Diagnose and resolve hardware and software issues remotely.
- Collaborate with the engineering team to escalate and resolve complex technical problems.
- Document and track customer interactions and solutions in the support ticket system.
- Educate customers on proper usage and best practices for the systems.
- Conduct routine system checks and updates to ensure optimal performance.
- Stay updated on the latest trends and technologies in the surveillance industry.
Qualifications
- Diploma or Degree in Engineering or IT field
- Experience in technical and software support or a related field, specifically with monitoring and surveillance systems.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
Mandatory Skills
- Technical troubleshooting
- Software application troubleshooting
- Customer service
- Time management
- Communication
- Remote diagnostics
Plus to Have
- CCTV systems
- Monitoring and surveillance systems
- Networking
Working Arrangement
- Working Hours : On-site period - shifts of either 00:00 to 12:00 or 12:00 to 23:59.
- Working Days : 4 Days On, 4 Days Off Rotation (weekly).
Team Orientation
- Teams size of at least 5 members.
- Senior team member will provide training and guidance to junior team member.
JOB SUMMARY
IT Support Engineer
WE-PLUS PTE. LTD.
Singapore
2 days ago
N/A
Full-time
IT Support Engineer