Customer Service Manager
Job post no longer accepts applications
ASIAPAC TECHNOLOGY PTE. LTD.
a month ago
Posted datea month ago
N/A
Minimum levelN/A
Job Responsibilities
Requirements:
- Lead the development and execution of consumer service strategies to support consumer service, marketing and revenue goals
- Provides thought leadership in proposing process changes, documenting and prioritizing business requirements to streamline processes through the development, enhancement, integration, and launch of new and existing systems
- Oversees, develops and improve upon service procedures, policies and standards with a focus on being customer centric
- Evaluates root cause analysis to eliminate reoccurring customer issues and share customer learnings
- Take ownership of customer issues and ensure proper problem resolution, working closely with other business functions as necessary
- Manage resource planning and allocation, aligns customer service activities with organizational objectives
- Ensure the team supports and engages clients on their customer experience and digital journeys
- Keep ahead of industry developments and apply best practices to areas of customer delivery improvement
- Build and maintain strong relationships with clients and stakeholders
- Support the company's business development efforts and the development of client offerings
- Analyzes and reports performance data on key departmental initiatives
Requirements:
- Minimum of 5 to 8 years relevant customer facing experience in systems integrator environment or IT solutions provider
- Good understanding of the customer experience journey and its design
- Ability to plan, structure and prepare client-ready deliverables
- Ability to deliver high-quality work products across multiple engagements
- Experience leading project teams and ability to coach junior team members
- Excellent facilitation and communication skills
JOB SUMMARY
Customer Service Manager
ASIAPAC TECHNOLOGY PTE. LTD.
Singapore
a month ago
N/A
Full-time
Job post no longer accepts applications
Customer Service Manager
Job post no longer accepts applications