To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties.

• To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.
• To determine daily room requirements and ensure guest's special requests are being checked, room blocked as per guest's request.
• To take charge and ensure preparation work is done prior to groups check-in.
• To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Manager
• To brief and update Guest Services Officers on events and latest developments.

Requirements

• Positive work attitude and team player.
• Good communication and public relations skills.
• Able to perform rotating shift.