Responsibilities:

• Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other it equipment.

• Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.

• Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.

• Collaborate with other it teams to escalate and resolve issues that require specialized expertise.

• Maintain accurate records of all service desk activities, including incident reports, Service requests, and knowledge base articles.

• Effective participation in it projects and initiatives aimed at improving service Improvement as well as process improvements.

• It equipment asset management and tracking

• Provisioning of computer equipment (laptop, desktop, monitors, etc)

Skills / Experience

• Experience in IT Support or related areas

• Experience in operating system or software application troubleshooting (e.g.,• root cause analysis, debugging)

• Proficiency in troubleshooting expertise in Windows OS, 10/11, Basic Networking, Active Directory, and remote support tools

• Strong customer service orientation and a commitment to delivering high-quality support to end-users

• Good verbal and written communication skills with the ability to convey technical concepts to non-technical users

• Proven ability to prioritize and manage multiple tasks in a fast-paced environment

• Ability to work independently with minimal supervision and as part of a collaborative team