We are looking for a patient and professional Customer Service Executive to join our team.

Key Accountabilities

• Making & receiving customer inquiry calls

• Handling customer complaints

• Collecting & analysing customer feedback

• Responding to customer reviews

• Handle enquiries via phone, email and social media platform

• Prepare sales proposals for existing and new customers

• Execute order processing and order fulfilment tasks

• Collate monthly sales report

• Prepare invoices and work with Accounts Department to ensure prompt payments

• Schedule work for technical teams to meet customers timelines

• Liaise with external vendors : suppliers, contractors and business partners

• Any other duties as assigned and not limited to above responsibilities

Additional Information:

• Interpersonal and customer service skills

• Analytical and problem-solving skills

• Multitasking and organizational skills

• Ability to answer a high volume of calls and/or emails daily

• Ability to share work among the customer service team

• Attentiveness and patience

• Time-management skills

• Ability to find positivity in any situation

Requirements:

• minimum 2 years of working experience in the Sales/Customer Service field

• minimum OA level or equivalent

• excellent spoken and written English skills

• proficient in MS Excel, Words & PowerPoint

Mon to Fri 9am - 6pm

Alternate Sat 9am to 12pm