JOB SUMMARY

DUTIES AND RESPONSIBILITIES

• Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures

• Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups

• Work closely with Housekeeping to ensure that special requests are met and follow up accordingly

• Ensure that all guest information is correctly updated into Property Management System and maintained in an organized manner

• Utilize the Property Management System to generate Shift and Daily report

• Check guest out of the Hotel in accordance to the procedures; make billing changes, post charges accordingly

• Ensure all guests complains are heard and reported to Guest Services Supervisor.

• Work with Supervisors regarding hotel business to keep them in an informed position

• Understand Marriott Brand Standards Audit (BSA) and to ensure consistency in executing the task as per SOPs

• Must be ready for new tasks given by Supervisors or Managers

• Must know minimum the basics of Marriott Rewards

• Must be confident to upsell rooms

• Must be customer oriented

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SPECIFICATION

Educational / Academic Requirements: High School, Diploma or Equivalent College / University degree

Experience : Preferably 1 year experience in similar field