IT HelpDesk Engineer

About the Role:

We're seeking a friendly and tech-savvy Level 1 IT HelpDesk Engineer to provide first-line support to our end-users. You'll be the first point of contact for resolving common IT issues, ensuring a smooth and efficient user experience.

Responsibilities:

Answer user support requests via phone, email, and ticketing system.

Troubleshoot basic hardware, software, and network problems.

Reset passwords and manage user accounts.

Guide users on how to use standard software applications.

Log and track support requests in the ticketing system.

Escalate complex issues to higher-level support.

Maintain clear and professional communication with users.

Required Skills:

Basic IT knowledge of hardware, software, and networking.

Familiarity with Windows and common software applications (e.g., Microsoft Office).

Strong problem-solving and communication skills.

Experience with ticketing systems is a plus.

Customer-focused and patient attitude.

We Offer:

Opportunity to gain experience in a fast-paced IT environment.

Competitive compensation.

Potential for growth and development.

Please submit your updated and comprehensive CV to: gracehrsolutions.patriciapoh@gmail.comfor a P&C discussion. Your CV should be updated and in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date.

For quicker processing, please indicate the position applied for on the subject header. We regret to inform that only shortlisted candidates will be notified. However, if you are not selected, we will explore other positions for you, in the near future. All applications will be treated with the strictest confidence.

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provides challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find a strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Our client advocates fair employment practices, recruits talents based on merit and fit with their corporate values and complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. They are committed to achieving diversity and creating an inclusive working environment. They welcome all applications irrespective of social and cultural background, race, gender, age, religious belief or nationality.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

Patricia Poh | CEI No: R1988708 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Company Overview

Grace HR Solutions is a boutique professional recruitment consultancy involved in the recruitment of permanent, contract, and temporary positions. We are fully committed to achieving excellence in every assignment through leveraging our vast candidate pool, industry connections, and strategic insights. As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services. We strive to be efficient and effective in matching the right candidate to the right job. Reach out to us to discover even more about how we can help you with all your staffing needs or your own career