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HIRING NOW - SERVICE DESK ENGINEER / IT HELPDESK ENGINEER


ITCAN PTE. LIMITED
Job Description & Requirements

  • Perform first level troubleshooting on all reported incidents
  • Provide First Call Resolution (FCR) technical support
  • Troubleshoot and investigate cause of user's problem
  • Update work information with all troubleshooting steps used in the ticketing system
  • Set Incident to "Resolved" if User's problem has been solved
  • Reassign ticket if agent is unable to resolve ticket
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JOB SUMMARY
HIRING NOW - SERVICE DESK ENGINEER / IT HELPDESK ENGINEER
ITCAN PTE. LIMITED
Singapore
8 days ago
N/A
Contract / Freelance / Self-employed

HIRING NOW - SERVICE DESK ENGINEER / IT HELPDESK ENGINEER