Level 1 Trading & IT Support Analyst (Trading Floor Experience Required)

Our client is seeking a highly responsive and detail-oriented Trading & IT Support Analyst to provide first-line technical support for trading floor operations. In this role, you will be the primary point of contact for troubleshooting and resolving hardware, software, and network issues, ensuring minimal downtime for trading activities. A strong understanding of trading floor support is essential, along with the ability to work in a fast-paced, time-sensitive environment.

Key Responsibilities:

• Provide real-time technical support to traders, ensuring smooth operation of trading platforms and infrastructure.
• Quickly diagnose and resolve hardware, software, and network issues, escalating complex cases as needed.
• Monitor system health and end-of-day data processing to address any issues promptly.
• Administer and maintain trading platforms, liaising with vendors for upgrades and enhancements.
• Log, track, and manage support tickets while maintaining clear communication with stakeholders.
• Assist with setting up and configuring trading terminals, workstations, and peripherals.
• Ensure timely incident handling, escalation, and resolution to minimize impact on trading activities.
• Collaborate with IT teams to improve processes and enhance system performance.

Requirements:

• Diploma/Degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support within a trading environment.
• Mandatory experience in supporting trading floors and trading platforms such as FIS Valdi, Bloomberg terminals, CQG Desktop, or TT Futures.
• Ability to work in shifts to support 24/6 trading operations
• CompTIA A+ certification is a plus.
• Strong problem-solving skills with high attention to detail and urgency.
• Excellent communication and interpersonal skills.
• 2 Positions Available

Location : Central Singapore

Kindly indicate your current/last salary details and your notice period

If the above speaks to you, we d love to hear from you. Please send in your updated CV to ezmir.m@peoplesearch.jobs (Ezmir, Reg No: R22105085) if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

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