Key Responsibilities:

• Oversee daily operations, ensuring efficiency and high service standards.

• Build and maintain strong relationships with clients, understanding their needs and addressing concerns proactively.

• Collaborate with sales, operations, and other stakeholders to ensure seamless service delivery.

• Monitor and analyse customer feedback and performance metrics to identify areas for improvement.

• Participate in sales support through telesales activities

Qualifications:

• Minimum of 3 years' experience in customer service management, preferably in airfreight or logistics.

• Strong knowledge of air freight operations, documentation, and regulations.

• Exceptional communication and interpersonal skills.

• Ability to interact with forwarders in a sales capacity

• Proficient in using customer service software and MS Office Suite.