(HIRING NOW ) - ( IT SERVICE DESK / IT HELPDESK SUPPORT)
ITCAN PTE. LIMITED
8 days ago
Posted date8 days ago
N/A
Minimum levelN/A
Job Description & Requirements
- Perform first level troubleshooting on all reported incidents
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user's problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to "Resolved" if User's problem has been solved
- Reassign ticket if agent is unable to resolve ticket
JOB SUMMARY
(HIRING NOW ) - ( IT SERVICE DESK / IT HELPDESK SUPPORT)
ITCAN PTE. LIMITED
Singapore
8 days ago
N/A
Contract / Freelance / Self-employed
(HIRING NOW ) - ( IT SERVICE DESK / IT HELPDESK SUPPORT)