EXECUTIVE, CUSTOMER SERVICE
GBE_901* (SERVICE CHANGI)

48 CHANGI SOUTH ST 1
5.5 DAYS ALTERNATE SAT
Alt Sat: 8.30am to 12.30pm

• Represent the Company in a professional manner as a front line employee

• Identifying and responding to customers' needs by providing technical advices

• Work as a team with internal and external stakeholders like customers, contactors, workshop & etc

• Prepare quotation, debit note or credit note to customers and raise work orders

• Provide technical advice to customers

• Negotiation of repair pricing with customers

• Recommends service contract

• Raise job orders to workshops & contractors

• Liaise with controllers & contractors on service/repair quality and price of work

• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers

• Update the service/repair schedule and vehicle collection with customers.

• To perform basic investigation into customers' complains and rectify the problems by coming up with recommendation within guidelines

• Escalate more pressing issues to Supervisors.

• Collection of payment

• Performs ad hoc duties as assigned by Supervisors

Requirements

• Proficient in basic MS Office

• Possesses problem solving ability & a customer centric mindset

• Prior working experience in the automotive industry