General IT Support:

• Respond to IT support requests via phone, email, WhatsApp, and ticketing system.
• Provide first-level troubleshooting for hardware, software, network, and application issues.
• Resolve technical problems efficiently, escalating complex cases when necessary.
• Document and track support requests for accurate resolution and follow-up.
• Guide end-users with troubleshooting steps and provide ongoing support.
• Assist with hardware setup, software installation, and system configurations.
• Perform IT maintenance, backups, and off-hour IT tasks as required.
• Conduct basic IT training sessions for end-users.

Security Management:

• Adhere to all policies and procedures published under the Information Security Management System (ISMS).
• Ensure compliance with ISMS standards and security best practices.

Others:

• Perform ad-hoc tasks as assigned by the company.

The Ideal Candidate:

• Nitec, Diploma, or equivalent in Information Technology, Computer Science, or a related field
• 1-2 years of experience in IT support or customer service (fresh graduates with strong technical skills are welcome to apply)
• Proficient in both English and Mandarin (written and spoken)
• Strong troubleshooting abilities in Windows, macOS, and common software applications
• Excellent communication, problem-solving, and customer service skills
• Ability to multitask and prioritise, and thrive in a fast-paced environment

By submitting your resume to us, you agree that we may process your personal information in accordance with our Data Protection Policy. This includes collecting, storing, and using your personal data for the purpose of evaluating your qualifications and suitability for employment opportunities within our company. You understand that providing inaccurate or incomplete information may affect the evaluation of your application. If you have any concerns regarding the processing of your personal data, please refer to our Data Protection Policy or contact our Data Protection Officer.

https://www.entrustnetwork.com/privacy-policy/