Job:

• Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• Provide operating guidance, training and troubleshooting documents to internal and external parties.

• Ensure the delivery of support in accordance to project's SLA(Service Level Agreement)

• Gathering of logs/information requested from L2 and L3 for ticket resolution

• Assist in generation of various reports and other admin work

• To be able to attend to user on-site when required.

Requirements:

• Diploma in Computer Science / Engineering/ Information Technology or equivalent

• Min 1 year's working experience as helpdesk agent, experienced in fronting customers

• General knowledge of Windows10, Printers, Network with prior experience in applications support, Usage of prior ITSM like ManagedEngine and ServiceNow is a plus

• Entry level vacancies are available

• 2 years agency contract

• 5 days work week from 0800 to 1730

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621