12 Months Customer Service and Admin Support Analyst, Tampines
HUDSON RPO (SINGAPORE) PTE. LTD.
8 days ago
Posted date8 days ago
N/A
Minimum levelN/A
Responsibilities:
Requirements:
- Making outbound survey calls /follow up calls (up to 50% of time, depending on campaigns and volume)
- Some survey calls are conducted in Mandarin.
- Call script and training will be provided
- Data entry to ensure data accuracy (call survey results update)
- Adverse finding to be escalated for further investigation /follow up
- Key person to support administrative duties such as (50% of time or more):
- Creating/revised SMS templates
- Sending of weekly SMS/SMS reminders/preparing reports
- Assist to streamline department processes to increase operations efficiency (ie. SOP/reporting/etc)
- Support in Call Quality assurance
- Uphold confidentiality and data security standards
- May need to undertake project if any
Requirements:
- Strong proficiency in MS Words/Excel(pivot table, formulas etc) / Powerpoint
- Min Diploma with some experience in Insurance sales/customer service is preferred
- Good communication skills and detail oriented
- Experience in call centre (outbound call) is preferred
JOB SUMMARY
12 Months Customer Service and Admin Support Analyst, Tampines
HUDSON RPO (SINGAPORE) PTE. LTD.
Singapore
8 days ago
N/A
Contract / Freelance / Self-employed
12 Months Customer Service and Admin Support Analyst, Tampines