BENEFITS:

• Outlet monthly sales incentive
• 5 Days work per week
• 44 hours weekly (OT & Off in lieu compensation)
• Staff Meals provided
• Transport from Vivo MRT to FOC Sentosa directly in and out daily
• Referral Fee (Up to $3000/-) *
• Uniform provided
• Career Growth Opportunities
• Employee discount of 25%
• Birthday treat for 2pax (Worth up to $150)
• Leave Benefits
• Medical Benefits

RESPONSIBILITIES AND MEANS:

• Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue

• Managing Reservations, walk ins & Event bookings below 40 guests

• Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions

• Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes

• Knowledge of Reservations/ Events Policies

• Monitor daily bookings and ensure assigned tables are prepared prior to their arrival

• Ensure that all requests are properly noted on reservation lists and followed up with

• Showing guests to their assigned tables

• Provide menu and announce server's name

• As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc

• Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains

• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

• Maintain constant awareness of operations and reservations on site

• In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow

• Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries

• Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and escalate to the Guest Relations Manager

• Cashier duties; completing transactions, opening and closing cashier duties

• Data Reporting; updating of sales report.