Duration: 6 Month Contract (Under RE) to Perm Call Centre Assistant
Working Hours: 5 day work week (Monday-Friday, 8.30am-5.30pm)
Salary: $2.5k
Location: Jurong ( have ISLANDWIDE Pick up)

Job Scope:
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Maintain up-to-date information on processes, products, price lists, etc.
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customer

Job Requirements:
- Have Call centre exp/ Customer Service or Have order processing exp
- Min Nitec and above, do note that this is not a purely call centre assistant role but is more on order processing
- Handle sales orders, customer and client enquiries/complaints and provide high service levels 

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599