Responsibilities

· Ensure excellent customer service support in crypto trading via live chat or email;

· Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events;

· Follow communication procedures, guidelines and policies;

· Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution;

· Understand customer’s needs and convert it constructive feedback to management;

· Continuously seek improvement to enhance team’s performance and work efficiency;

· Go the extra mile to engage customers.

Requirements

· Diploma/Degree in any discipline;

· Fresh Graduate are welcome

· Knowledge in Helpdesk management tools and reporting;

· Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus;

· Fluency in Mandarin in communication and writing in order to liaise with Mandarin-speaking counterparts (is a plus):

· Great passion to develop knowledge and career in fintech/crypto trading, knowledge of blockchain, crypto, and P2P payments is a big plus;

· High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;

· Passionate for customer service industry and can accept to work under different work shifts including weekends and public holidays.

Working with us

· Do something meaningful; Be a part of the future of finance technology and exciting industry

· Fast moving, challenging and unique business problems

· International work environment and diverse organisation

· Great career development opportunities in a fast-growing company

· Competitive remuneration package

· Potential to have career growth in other business unit