Job Opportunity: Insurance Customer Service Representative

Working Hours: Monday to Friday, 9 AM - 6 PM
Salary: Up to $3500 + 1-month bonus

Job Type: Full-Time/Contract 12 months 
Industry: Insurance

Key Responsibilities:

• Assist with outbound calls to persuade renewal customers to renew their personal insurance policies.
• Ensure renewal retention meets stipulated targets.
• Respond promptly to clients' queries and calls, providing excellent customer service.
• Maintain efficient, accurate transactions to support both pre-sales and after-sales based on customer needs.
• Strive to meet Key Performance Indicators (KPIs) for both individual and team performance.
• Assist the manager/supervisor with tracking and preparing monthly management reports and statement of accounts.
• Follow Standard Operating Procedures (SOP) for performing tasks accurately.
• Collaborate with other teams and business partners, such as Underwriting, Claims, Finance, Marketing, IT, and others, to achieve company objectives and meet service standards.
• Contribute to continuous service and process improvements to ensure business standards, risks, and controls are maintained or exceeded.
• Assist in transforming business requirements into system enhancements, conducting testing, and ensuring smooth operations.
• Perform other duties as assigned.

How to Apply: send your resume to: jocelynchan@recruitexpress.com.sg    or telegram @jocelynchan ASAP!     
   
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) 
Company EA Licence number : 99C4599
Personnel EA License: R1331820