Job Title: Customer Service Officer / Coordinator
Industry: Manufacturing / Production
Salary: SGD 2800 - 3300
Location: Central, Singapore

About Company:
Our client offers high-quality kitchen appliances and water heaters. They emphasize innovation, efficiency, and sustainability in their offerings, catering to a wide variety of customer needs. The company also provides services such as warranties and testimonials, reflecting a commitment to customer satisfaction.

Job Description:
- Report to the Customer Service Manager and help with after-sales service for the company's products through customer calls and walk-in inquiries.
- Serve customers professionally and show care when addressing their concerns.
- Recommend products for replacement, service contracts, service fees, and spare parts to customers.
- Maintain the showroom by keeping it clean and creating a welcoming atmosphere.
- Help the supervisor prepare after-sales service reports and handle any other assigned tasks.
- Provide professional support to customers over the phone and in person, helping them with product inquiries and spare parts purchases.
- Schedule services and repairs for technicians.
- Ensure service charges are collected, monitor unpaid bills, and follow up on payments from customers.
- Keep records of services provided to customers using the customer service system and prepare Quality Claims Reports (QCR).
- Track parts and products under QCR until replacement parts are received.
- Follow up with Quality Assurance (QA) on any issues related to service quality.
- Safeguard the Customer Service Department's files and records.
- Maintain the showroom's cleanliness and atmosphere.
- Advise customers on available products, service fees, and company promotions.
- Maintain high service standards and achieve set KPIs.

Job Requirements:
- At least a min Nitec, Hi-tec, or Diploma in any field or equivalent.
- Preferably 1-2 years of experience in customer service.
- Energetic and enjoys interacting with people.
- Able to work in a fast-paced environment with good computer skills.
- Proficient in Mandarin to communicate with Chinese speaking customers and business associate
- Strong interpersonal and communication skills.
- On-the-job training will be provided.

Compensation:
- Working hours: Monday to Friday 8:30am - 5:30pm
- Working location: Central, Singapore

Interested applicants are invited to submit their resume via clicking the apply button.

JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Hidetaka Yata (Registration No.: R1216038 )

Job ID: 3351