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Contact Centre Manager (MNC) #HZO
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EA License No.: 99C4599
13 days ago
Posted date
13 days ago
SeniorMinimum level
Senior

Duration: 1-2 yr contract 
Salary: Up to $5K 
Location: East 

Job Scope:

  • Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence. 
  • Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives. 
  • Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance to ServiceSG’s Service Transformation and Planning Team.  
  • Collaborate with stakeholders (E.g. public agencies) to address operational challenges, gather insights, and support cross-functional initiatives. 
  • Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management. 

Job Requirements:

  • Min. degree in Business Administration, Operations Management, or a related field. 
  • Min. 4-5  years relevant experience in operation management with min. 2 years in a supervisory role

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

 

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JOB SUMMARY
Contact Centre Manager (MNC) #HZO
Singapore
13 days ago
Senior
Full-time