Customer Care Representative (Contract)
22 days ago
Posted date22 days ago
Entry / JuniorMinimum level
Entry / JuniorJob Description
Job Description
Job Requirement
Job Description
- Respond to customer inquiries and requests via phone, email, and live chat.
- Provide accurate and comprehensive information regarding products, services, policies, and procedures.
- Address customer complaints, concerns, and issues with empathy and professionalism.
- Analyze customer concerns and determine the best course of action for resolution.
- Collaborate with relevant departments to escalate and resolve complex issues.
- Follow established protocols and guidelines to ensure consistent service quality.
- Maintain detailed and accurate records of customer interactions and transactions.
- Document solutions, actions taken, and any follow-up required for each customer case.
- Stay up-to-date with the company's products, services, and updates.
- Strive to exceed customer expectations by providing outstanding service.
- Assist colleagues when needed to ensure a cohesive and efficient customer service experience.
- Follow company policies and procedures to ensure consistent and compliant service delivery.
- Adhere to data privacy and security guidelines when handling customer information.
Job Requirement
- Minimum GCE 'O' level
- Possess good communication skills and positive attitude
- Ability to handle pressure and tight deadlines
- Computer literate, knowledge in Microsoft applications a must
- Customer Oriented
JOB SUMMARY
Customer Care Representative (Contract)
Singapore
22 days ago
Entry / Junior
Contract / Freelance / Self-employed