Company: Aureus Group Pte. Ltd
Position: Customer Service Executive
Location: Singapore
Monthly Compensation: $3,000 (Plus monthly sales incentives up to $1,400)
Company Description
Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.
Mission of the Position
Aureus Group is looking for skilled individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that they can promote the company and programmes effectively and provide recommendations to all potential leads and customers to keep our company competitive and innovative.
Key Responsibilities
- Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
- Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth.
- Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values.
- Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Do your very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
- Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
- Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
- Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
- Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.
Key Criteria/Requirements
- The applicant should have a minimum of 1-2 years of experience in the related field.
- The successful applicant must be available to work on both weekends, with two weekdays off days.
- We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
- Strong verbal and written communication skills are essential for effective collaboration and leadership.
- Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
- The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.