Job Title: Call Centre Officer
Industry: Electrical & Electronics
Salary: SGD 2000 - 2500
Location: South East, Singapore

About Company:
Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.

Job Description:
- Monitor the service quality to ensure customer / experience / service quality meet the standard.
- Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
- Review and enhance processes and procedures to ensure efficiency of the operation.
- Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
- Make outgoing calls to customers.
- Resolve complicated / escalated issues.
- Handling time for Customer care Centre KPI = - Ability to work under pressure and manage customers' expectations.

Job Requirements:
- Minimum O Level
- Have working experience in call center or customer service or similar experience
- Teamwork and able to work independently
- Excellent communication skills and good interpersonal skills.
- Possess computer skills, customer-orientated and strong customer focus.

Compensation:
- Working Location: Bedok, Singapore
- Working hours: Monday to Friday (9am -5pm); Saturday (9am-2pm)
- Completion bonus
- AWS

Interested applicants are invited to submit their resume via clicking the apply button.

JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Hidetaka Yata (Registration No.: R1216038 )

Job ID: 3257