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1 Year Contract Call Centre Assistant (West) #HLY
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EA License No.: 99C4599
R2095367
EA Personal Registration No.
R2095367

Job Description:

  • Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
  • Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
  • Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
  • Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
  • Provide feedback to supervisor on improvement areas based on customer/client issues
  • Liaise with respective operations team for issues, follow-up and actions
  • Establish and maintain good working relationships with clients/customers

 

Job Requirements:

  • Min N/O level and above
  • Have Call centre / order processing experience will be an advantage

 

Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

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JOB SUMMARY
1 Year Contract Call Centre Assistant (West) #HLY
Singapore
4 months ago
Entry / Junior
Contract / Freelance / Self-employed