1 Year Contract Call Centre Assistant (West) #HLY
Job post no longer accepts applications
2 months ago
Posted date2 months ago
Entry / JuniorMinimum level
Entry / JuniorR2095367
EA Personal Registration No.R2095367
Job Description:
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customers
Job Requirements:
- Min N/O level and above
- Have Call centre / order processing experience will be an advantage
Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg
Attn: Angela Celeste Poh Li Ying (R2095367)
Recruit Express Pte Ltd (99C4599)
JOB SUMMARY
1 Year Contract Call Centre Assistant (West) #HLY
Singapore
2 months ago
Entry / Junior
Contract / Freelance / Self-employed