We are hiring Contract Call Centre Assistants to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

•  Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc 
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Job Requirements:

• Min N/O/A levels and above
• Prior call centre or order processing experience is preferred 
• Good interpersonal and communication skills

All Interested candidates are invited to email your resume in MS Word format to:
healthcare8@recruitexpress.com.sg

Please include your full working experience, education background, notice period, expected salary.

Natalie Chew Shi Qian

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview