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Customer Service Specialist - Pharma MNC (Up to $3.6K) #HZO
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EA License No.: 99C4599
2 months ago
Posted date
2 months ago
Mid-levelMinimum level
Mid-level
R2197564
EA Personal Registration No.
R2197564

Salary: Up to $3.6K 
Location: East 

Job Scope: 
•    Develop and foster strong relationship with key account.
•    Serve as the key liaison person between client and internal departments on request and issue resolution.
•    Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
•    Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
•    Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
•    Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
•    Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
•    Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
•    Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
•    Establish appropriate safety stock level meeting required service levels.
•    Drives continuous improvement initiatives to meet inventory goals
•    Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
•    Effectively use ERP system to manage high number of material SKUs.
•    Review work processes and initiate process improvement plans.

Job Requirements: 

•    Min. Degree in any field 
•    Min. 1-2 years relevant experience in CS 

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

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JOB SUMMARY
Customer Service Specialist - Pharma MNC (Up to $3.6K) #HZO
Singapore
2 months ago
Mid-level
Full-time