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Call Centre / Customer Service Executive #HMST
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EA License No.: 99C4599
2 months ago
Posted date
2 months ago
Mid-levelMinimum level
Mid-level

6 Months - 1 year Contract
Novena
Up to 4.5k

  • Responsible for the effective and efficient management of Centre’s call centre and customer service areas
  • Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.
  • Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency
  • Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital
  • Monitor complaints/feedback and guides the team in resolutions
  • Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines
  • Build a strong and competent team that can deliver high service standards
  • Promote a working environment that supports work satisfaction
  • Develop and groom staff

How to Apply:
send your resume to: jocelynchan@recruitexpress.com.sg or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820

 
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JOB SUMMARY
Call Centre / Customer Service Executive #HMST
Singapore
2 months ago
Mid-level
Full-time