‼️Looking for Customer Service Executive (Outbound Calls) 

Duration: 12 months 

📍Location: Changi Road (Nearest MRT:Eunos) 

🕟 Working hours: 
- Monday to Friday: 9am to 6pm

💰Salary: up to $3,800/month + bonus! 

📝 Job Description:

- Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ 
- Engage with customers in a professional and courteous manner
- Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns 
- Achieve individual and team performance KPIs and goals 
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Gather customer feedback and sentiments and escalate to the Team Leader for further actions 
- Maintains and improves service level quality by adhering to standards and guidelines 
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlight any potential concerns/ risks and proactively share best risk management practices

Requirements: 
✅ Minimum 1 year of experience in outbound call centres 
✅ Insurance background will be preferred
✅ Minimum GCE ‘O’ Level / Diploma 
✅ Excellent interpersonal and persuasive skills 
✅ Proficient in Microsoft Office
✅ High level of integrity, take accountability of work and good attitude over teamwork
✅ Take initiative to improve current state of things and adaptable to embrace new changes

Apply if interested! ☺️
Telegram: @annabellyyy
Whatsapp: +6590902108

Annabelle Chua | Outsourcing Team 
EA13C6342