‼️Looking for Customer Service Executive (Outbound Calls)
Duration: 12 months
📍Location: Changi Road (Nearest MRT:Eunos)
🕟 Working hours:
- Monday to Friday: 9am to 6pm
💰Salary: up to $3,800/month + bonus!
📝 Job Description:
- Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ
- Engage with customers in a professional and courteous manner
- Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Achieve individual and team performance KPIs and goals
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Gather customer feedback and sentiments and escalate to the Team Leader for further actions
- Maintains and improves service level quality by adhering to standards and guidelines
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
- Highlight any potential concerns/ risks and proactively share best risk management practices
Requirements:
✅ Minimum 1 year of experience in outbound call centres
✅ Insurance background will be preferred
✅ Minimum GCE ‘O’ Level / Diploma
✅ Excellent interpersonal and persuasive skills
✅ Proficient in Microsoft Office
✅ High level of integrity, take accountability of work and good attitude over teamwork
✅ Take initiative to improve current state of things and adaptable to embrace new changes
Apply if interested! ☺️
Telegram: @annabellyyy
Whatsapp: +6590902108
Annabelle Chua | Outsourcing Team
EA13C6342