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Customer Relations Officer (Service Ambassador) #HLY
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EA License No.: 99C4599
2 months ago
Posted date
2 months ago
R2095367
EA Personal Registration No.
R2095367

Job Description:

  • To visit newly admitted patients and to ensure patient’s confidentiality at all times. 
  • Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
  • To be able to provide service recovery for potential feedback/ complaints that are addressed
  • Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
  • Escalate crucial issues to Service Executive if beyond scope for service recovery 
  • Report and track patients whom service recovery has been provided to

Job Requirements:

  • Min N/O level and above
  • Having customer service experience is advantageous

 

Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg 

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

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JOB SUMMARY
Customer Relations Officer (Service Ambassador) #HLY
Singapore
2 months ago
Entry / Junior
Full-time / Part-time