Job Description:

• To visit newly admitted patients and to ensure patient’s confidentiality at all times. 
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery 
• Report and track patients whom service recovery has been provided to

Job Requirements:

• Min N/O level and above
• Having customer service experience is advantageous

Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg 

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)