What the role is
As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.
Customer Service Executives serve as the primary interface between our organization and CPF members. They play a crucial role in assisting CPF members in making well-informed decisions on their CPF savings by understanding and addressing their information needs with a compassionate approach. If you excel in engaging with diverse individuals throughout the day and find fulfillment in providing exceptional service, this is the ideal role suited to your strengths and aspirations.
What you will be working on
• Manage and deliver personalised service to address CPF members' enquiries related to CPF schemes and services through various channels, including but not limited to calls (including video calls), counters, emails, and text messaging contact centres and service centres.
• Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Identify and address CPF members’ needs, with a goal of total satisfaction
What we are looking for
• A highly skilled customer service representative to handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach
• Experience in a call-center environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• A quick learner who can think on their feet and resolve any issues with a customer-first business mentality
• Ability to provide support, answer questions, and resolve issues in an efficient manner.
We encourage individuals without prior experience but with a passion for excellent customer service to apply for the Customer Service Representative role.
Please be advised that upon initial appointment, the successful candidate will assume the role of Customer Service Associate. The official title of Customer Service Executive will be conferred following the successful completion of our structured modular training.
If you are passionate about making a meaningful impact and possess the skills outlined above, we invite you to be a part of our dynamic team at CPF Board. Join us in shaping the future of CPF contributions and ensuring financial security for all.
What you can expect
• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position