Summary of Responsibilities :

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

직무 설명

• 고객의 일반적인 문의, 불만, 의견, 피드백 및 회사 제품과 관련된 모든 문의사항을 전화, 이메일, 채팅을 통해 처리
• 모든 고객과 원활한 상호 작용을 통해 문의사항 최초 접수 시 성공적으로 해결
• 원활한 기술 응용 프로그램 기능을 활용한 고객 문의사항 처리
• Mobility와 관련된 문의 사항 처리(환불, 변경, 교환, 사용자 ID, 시스템 문제 등)
• 고객 기대에 상응하는 최상의 고객서비스 제공
• 팀내에서 필요한 KPI 요소 및 SLA 달성

Requirements :

• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Willing to work in Shift rotates (Mon to Sun, 5 days in a week, Three difference shift 8-17:30/13:30-23:00/22:30-8am MYT / Each shift consists of 9.5 working hours and inclusive of 1 hour meal break and 30 minutes for break)
• Able to work on weekends and public holidays
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic

Staff Benefit :

• 2 years’ Work Permit provided (renewable)
• Annual leave (12 days) / Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical insurance & SOCSO
• 2 weeks free company accommodation provided
• One way flight ticket to Malaysia / Pick up service from airport
• Opening Malaysian bank account
• Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP – Internal job program. Opportunity to transfer or promote to any internal department (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.