3 Months Contract Reservations Officer
Working location: South Bridge Rd
Working Hours: rotational shift basis, 8am to 8pm, 5.5 days.
3 months extendable
Salary: up to $2.5K
Job Responsibilities:
• Attend to enquiries through Reservation’s hotline and email, adhering to brand service standards.
• Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines.
• Achieve target conversion of enquiries to materialized bookings.
• Perform reservations in a timely and efficient manner, upselling higher category rooms where possible.
• Assist to update OTAs & Brand Website booking engines’ inventory and update Reservations Manager on status.
• Submit reports (Daily Reports, month-end reports etc.) in a timely manner.
• Ensure adherence by Sales & Marketing team to Policies and Procedures of Reservations.
• Make sure that files/e-files are kept up to date.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
• Perform other ad-hoc duties as assigned.
Requirements:
• Professional Certificate/Nitec, Diploma, Hospitality/Tourism/Hotel Management or equivalent.
• Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
• Must have strong customer service skills.
Interested applicants, do send your resume to: jocelynchan@recruitexpress.com.sg or telegram @jocelynchan
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820