contract Customer Service Coordinator (Till End Dec 2024)

Industry: Petrochemicals
Location: Harbourfront

8.00am to 5.00pm (Mondays to Fridays)

Salary S$3800 + OT pay

Job description

• Prepares accurately and promptly all relevant custom permits, certifications etc. via various portals as required by Government Authorities and/or customers.
• Participates and be responsible in root cause analysis, brainstorm on solutions and implement or verify solutions for any complaints relating to documentation oversight as organized by supervisor.
• Creates SAP Order Acknowledgements and / or convert them to Sales Orders in an efficient manner.
• Understands, reviews, and negotiates Letters of Credit (L/C).
• Generates shipping documents as stipulated in the L/C and ensures timely submission to negotiation banks for L/C transacted sales order.
• Generates Delivery Order and perform pick & pack process where necessary.
• Provides delivery information or shipment advice, where necessary and as assigned
• Generate invoices to customers on goods delivered/issued.
• Creates other accounting documents such as credit / debit notes as required
• Responds promptly to customer inquiries in a courteous and professional manner
• Communicates effectively with internal or external customers by telephone, email, letter, and face to face.
• Meets relevant operational metrics as set-forth by the department.
• Tracks activities for statistical analysis as assigned by supervisor.
• Attends regular customer service departmental meetings.To audit LC terms and conditions and prepare LC negotiation documents for payment collection.
• To coordinate with import agency to handle Customs clearance process.
• To liaise with transporter, warehousing staff and customers to ensure timely shipment/delivery of orders. 
• To prepare periodical sales reports, check monthly billings of transporters/warehouse and make monthly stock reconsolidation.
• Performs any other related task as assigned by supervisor and/or manager

Interested applicants, do send your resume to: jocelynchan@recruitexpress.com.sg or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820